Overview
Connect Canny to other tools to automate tasks by triggering actions in Canny (including Autopilot) or listening for Canny events and using those as triggers for other tools.
Benefits
Push data to Autopilot for automated scanning Learn more
Create posts and comments automatically
Use events in Canny to trigger actions in other apps
How to use the Zapier integration
Note: Owner-level admin permissions in Canny are required to authorize the Zapier integration
There’s no need to connect Zapier from the Canny settings. Canny admins on your team with Owner-level access can authorize Zapier from their Zapier account using the API key API tab in your Canny settings page.
Step by step
Go to the API tab in your Canny settings page and copy your Secret API Key:
From your Zapier dashboard, create a new Zap:
When you select Canny, you will be prompted to enter the API key. Follow along with the gif below to see the full process:
Triggers & Actions
Triggers
A trigger is an event that took place within Canny. This event can then be used to “trigger” an action. Zaps can have more than one trigger. Below are the triggers that Canny can generate:
New Comment: A new comment was added to a post in Canny.
New Vote: A new vote was added to a post in Canny.
Post Status Change: The status of a post was changed.
New Post: A new post was created.
Tag Added to Post: A tag was applied to a post. (Tags that were applied using Canny Automations will trigger)
Actions
This is an action Canny will take as a result of a zap. Zaps can have more than one action. Below are the actions Canny can take:
Change Post Status
Canny will change the status of a post.
Create or Update User
Finds the ID for a user. If the user does not exist, one is created, and their new ID is returned. If the user already exists, they will be updated with the data supplied.
Scan With Autopilot
Adds an item to the Autopilot processing queue. The conversation will be scanned for feedback and any extracted feedback will appear in the autopilot inbox at a later time. Learn more
Comment on a Post
Creates a public or private comment on a post.
Create a Post
Creates a new post on the specified board.
Find Post
Finds an existing post.
Things to note:
The Zapier integration is only available on the Growth and Business plans
The Scan With Autopilot action will utilize credits. Learn more
If an action can’t be completed using Zapier, you can use the Canny API to manually automate actions in Canny or use webhooks to trigger actions.