Segment Integration

Sync users easily into Canny with our integration

Daniel Murray avatar
Written by Daniel Murray
Updated over a week ago

Note: This is different from Canny's built-in user segmentation function.

Canny's integration with lets you easily capture users from your Segment sources and makes them available in Canny. Rich customer data will help inform your product decisions. Your users will also be instantly available for voting-on-behalf.

How to Install

To get started, go to your Segment settings page and click the "Install Segment" button.

Copy the API key to use with Segment's app catalog.

Head to Canny in the Segment Catalog and click "Add destination".

Once you arrive at the setup screen, you'll want to set up your destination. This lets Segment know where to send data. Select your data source and set up your destination.

From there, you'll be able to enter your API key into the API key field. Make sure to enable the "Enable Destination" toggle, then save the changes.

Mapping Custom Fields

If you'd like to sync custom fields from Segment to Canny, simply click on the "Mappings" heading on the page. Once there, click on the 3 dots of the "Identify" trigger, and edit the mapping.

Note: Currently, custom fields are only available for the "Identify" trigger, and not for the "Group" trigger.

From there, you can adjust your data mapping.

Note: When creating custom fields, the title of the field needs to be preceded by "traits." for the field to be recognized by Canny.

If you'd like to import more than the default user traits (e.g. name, email), you can import Segment's other user traits into Canny as Custom Fields.

Once you've got your custom fields added, click the "Save" button, and you're done! 😄

As always, feel free to shoot us a message if you need help!

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