Receive Notifications
Notifications can be connected to your Slack channels to get instant notifications on a specific board and your chosen events:
Add Feedback
Feedback allows you to add feedback and create posts right from Slack using a simple /canny Slack command:
Setting up the Integration for Slack
1. Go to the Slack page in your Canny settings
2. Click the "Add to Slack" button under the integration you want to install
3. Authorize Slack
For Feedback, that's it! You're done! 🎉
For Notifications, you still have a couple more steps to go:
4. Choose which Slack #channel will receive your notifications:
5. Customize the boards and events you want notifications for:
That's it! If you want to add notifications to another channel, just repeat steps 2-4. ✅
Slack DMs for account owners
Get DM notifications in Slack when your accounts give feedback. This is great to help stay on top of growing customer needs.
Setup:
Send Canny account owner emails data via the SDK or integrations like Salesforce or HubSpot
Go to the Company fields tab in the Fields page of the Canny settings to configure the field mapping:
In the Slack page in your Canny settings, make sure the "Direct Message Notifications" setting is ON.
This feature is available for all plans!
Disconnect Slack
You can remove the Slack integration by simply Disconnecting all feedback and direct message notifications and by deleting each indidividual notification set up below using the X on the right-hand side of the details:
Things to Note:
Any time you add a new board, you'll need to enable it in the Slack settings page in Canny to get notifications delivered.
Multiple instances of notifications can be set up
Anyone in your Slack community can use the
/cannycommand to add feedback. They do not need to be listed as a Canny admin.
As always, just reach out if you have any questions! We are here to help! 👍
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