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Slack Integration
Slack Integration

Add votes, create posts, and get notifications when something happens in Canny.

Jacques Reulet avatar
Written by Jacques Reulet
Updated over a month ago

Overview

Receive notifications about Canny events in Slack, create feedback from Slack, and make sure account owners are kept up-to-date about how their book of business is using Canny to communicate their needs.

Key features:

1. Receive Notifications

Notifications can be connected to your Slack channels to get instant notifications on a specific board and your chosen events:

2. Add Feedback

Feedback allows you to add feedback and create posts right from Slack using a simple /canny Slack command:

3. Slack DMs for account owners

Get DM notifications in Slack when your accounts give feedback. This is great to help stay on top of growing customer needs.

Benefits

  • Easily moderate your Canny boards with real-time Slack notifications.

  • Add feedback to Canny from Slack in mid-conversation.

  • Notify account owners on your team via Slack when their accounts leave feedback in Canny.

Setting up the Slack integration

Before you begin

  • Owner-level admin permissions in Canny are required to connect the integration.

  • You will also need to be an admin in Slack.

1. Go to the Slack page in your Canny settings

2. Click the "Add to Slack" button under the integration you want to install

3. Authorize Slack

For Feedback, that's it! You're done! 🎉

For Notifications, you still have a couple more steps to go:
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4. Choose which Slack #channel will receive your notifications:

5. Customize the boards and events you want notifications for:

That's it! If you want to add notifications to another channel, just repeat steps 2-4. ✅

Setting up DMs for account owners:

  1. Send Canny the account owner email data via the SDK or integrations like Salesforce or HubSpot

  2. Go to the Company fields tab in the Fields page of the Canny settings to configure the field mapping:

  3. In the Slack page in your Canny settings, make sure the "Direct Message Notifications" setting is ON.

Disconnect Slack

You can remove the Slack integration by simply Disconnecting all feedback and direct message notifications and by deleting each indidividual notification set up below using the X on the right-hand side of the details:

Things to Note:

  • Slack is available on all plans.

  • Slack will count toward the integration limits on Free and Starter plans.

  • Any time you add a new board, you'll need to enable it in the Slack settings page in Canny to get notifications delivered.

  • Multiple instances of notifications can be set up

  • Anyone in your Slack community can use the /canny command to add feedback. You do not need to be listed as a Canny admin.

  • Users will appear with aliases instead of real names on Canny when a private board is enabled.

  • Slack notifications will, by default, diplay real names for all posts across boards.

  • You can go to the Slack settings page in Canny to make notifications private (turn on aliases).

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