Private Boards

Choose different privacy options to limit access to your board

Sarah Hum avatar
Written by Sarah Hum
Updated over a week ago

All Canny boards are public by default. Public boards are visible to anyone on the internet and they will appear in search results on engines like Google. You have the option of turning off search engine indexing and hiding your board from the boards tab in your Canny settings which makes it difficult to find without the URL.

The private board feature allows you to restrict access to a specified group of people and keeps your board explicitly private. This could be either:

  • Anybody who has an account with your company (and has logged in and been identified)

  • Anybody who has an email address, verified by email, G Suite, or Azure AD

  • Specific users with their individual email addresses.

  • Anybody you invite as a Canny admin

How it works

1. Limited to only your existing users

This would commonly be used if you’d like to keep your board private and viewable only to your existing customers. 

2. Limited to a particular team/company

This would commonly be used to track feedback internally from your teammates/company. This can also be used to whitelist other email domains if you want to have a Private Board for VIP teams/companies.

  • Adjust your board settings to "Private" in the Boards tab in your Canny settings.

  • Under "Specific emails by domain", you can whitelist any email domains.

  • If you are wanting to add multiple domains, you can separate them using a comma.

3. Limited to specific people

This would be commonly used to track feedback from beta testers, enterprise customers, partners, investors, and anyone else you want to personally invite. 

  • Adjust your board settings to "Private" in the Boards tab in your Canny settings

  • Invite users via individual email addresses

4. Limited to a user segment

This would commonly be used for segments that are often updated. Canny will continuously consider who has access to a board based on the data attributed to your segment. For example, if your board is limited to a segment of paying customers, if someone is no longer paying, they will lose access to the board.

To set this up:

  1. Configure your user segments based on attributes you specify.

  2. Head to your board settings and limit board access to that segment


Private boards are available for teams on the Growth plan and above.

Hope that helps! Shoot us a message if you need more clarification. 💬

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