Overview
Manage feedback posts efficiently with Canny’s admin controls. Edit, merge, move, or delete posts—and handle spam—all from one place.
This guide will walk you through:
Creating a post from an idea (only in Canny Ideas beta)
Posts vs Canny Ideas
The new Canny Ideas module adds a whole new back-end view for managing, updating, and prioritizing feedback. Posts serve as the view of an idea that’s visible to end-users.
Managing posts in bulk
Manage posts in bulk using the ⌘ Command / Ctrl and ⬆ Shift keys in the feedback tab. Learn more:
View in Canny Ideas:
Creating a post from an idea (only in Canny Ideas beta)
Canny Ideas allows you to create a post from an existing idea. You’ll see that at the top of the idea drawer:
Removing a post from the portal without deleting the idea (only in Canny Ideas beta)
If you’d like to remove an idea from the portal, you’ll see an option to delete the idea from the portal. This removes the post, meaning end-users can no longer see it. The idea remains, but the post (along with any comments added to the post) are deleted:
Editing a post
Posts can be edited by Canny admins for clarity or content.
Just use the "Edit Post" link on the original entry to update the wording from the admin view in Canny:
View in Canny Ideas:
Note: You can also add attachments when editing.
Deleting a post
If you need to permanently remove a post, you can use the "Delete Post" option:
View in Canny Ideas:
⚠️ Before you delete:
If you want to prevent that user from ever posting again, you can mark the post as spam.
This will delete the post itself along with all comments on a post.
This action cannot be undone, so be sure you want to permanently delete the post. Deleted posts cannot be recovered.
Deleting a post will not notify the post author or any voters.
Consider marking the post as "Closed" instead.
This way, in case someone else makes the same request later on, they will be able to see it has already been considered. Learn more
Merging a post
Merging a post is used to combine two posts into one and combine duplicate posts.
Merging a post will combine all comments and votes into the remaining post.
The merged post will appear in the post comments.
Merging a post does not send any user notifications.
Just use the merge button in the top corner to combine posts:
View in Canny Ideas:
Unmerging a post
After a post has been merged, you can unmerge by simply using the "Unmerge" option in the post comments:
View in Canny Ideas:
NOTE: If post A is merged into post B and B is merged into post C, the Unmerge option will no longer appear on post A. You can unmerge B from C at that point, but post A can no longer be unmerged from post B.
Moving a post between boards
To move a post to a different board, simply use the "Actions" menu in the post options:
View in Canny Ideas:
Reporting a post as spam
Canny gives you the option to mark a post as spam:
View in Canny Ideas:
⚠️ Before you mark as spam:
The post will be deleted.
Once the post is deleted, this cannot be undone.
It will prevent that post's author from ever posting again.
The IP address that created the post/comment will also be banned from any further participation.
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