Canny admins have full control over a post, so you can manage and update as needed. This guide will walk you through:
Editing a post
Deleting a post
Merging a post
Unmerging a post
Moving a post to another Canny board
Reporting a post as spam
Editing a post
Let's say you get a vague post created like the one below:
Then, you clarify with the customer what it is they're actually looking for:
All you have to do is use the "Edit Post" link on the original entry to update the wording from the admin view in Canny:
(You can also add screenshots while your there using the image link in the lower left)
Deleting a post
If you need to permanently remove a post for whatever reason, you can use the "Delete Post" option:
Before you delete:
This will delete the post itself along with all comments on a post.
This action cannot be undone, so be sure you want to permanently delete the post.
Deleting a post will not notify the post author.
Consider marking the post as "Closed" with a comment instead. This way, in case someone else makes the same request later on, they will be able to see it has already been submitted. Learn more
Merging a post
If a post matches closely enough to an existing post, you can merge the 2 into a single entry. Just use the merge button in the top corner to combine the two:
Unmerging a post
After a post has been merged, you can unmerge by simply using the "Unmerge" option in the post activity:
Moving a post
To move a post to a different board, simply use the "Actions" menu in the post options:
Reporting a post as spam
Canny gives you the option to mark a post as spam:
Be careful! Marking a post as spam means:
The post will be deleted.
It will prevent that post's author from ever posting again.
As always, we are happy to answer any questions. Just start a chat! 😃