Canny admins have full control over a post, so you can manage and update as needed. This guide will walk you through:
By the way, you can also manage posts in bulk using the ⌘ Command / Ctrl key in the feedback tab. Learn more
Editing a post
Let's say you get a vague post created like the one below:
Then, you clarify with the customer what it is they're actually looking for:
All you have to do is use the "Edit Post" link on the original entry to update the wording from the admin view in Canny:
(You can also add images using the image button in the lower left)
Deleting a post
If you need to permanently remove a post for whatever reason, you can use the "Delete Post" option:
⚠️ Before you delete:
If you want to prevent that user from ever posting again, you can mark the post as spam.
This will delete the post itself along with all comments on a post.
This action cannot be undone, so be sure you want to permanently delete the post.
Deleting a post will not notify the post author.
Consider marking the post as "Closed" instead.
This way, in case someone else makes the same request later on, they will be able to see it has already been considered. Learn more
Merging a post
Merging a post is used to combine two posts into one. This is usually helpful when dealing with duplicate posts that have similar feedback or address the same thing.
Let's say you have post "A" and someone creates post "B." You can merge B into A. This means only post A will remain.
Merging a post will bring over all comments and votes into the remaining post.
The merged post will show up in the post comments.
Merging a post does not send any user notifications.
Just use the merge button in the top corner to combine the two:
Unmerging a post
After a post has been merged, you can unmerge by simply using the "Unmerge" option in the post comments:
NOTE: If post A is merged into B and B into C, the Unmerge option will no longer appear. You can unmerge B from C but then not A from B.
Moving a post between boards
To move a post to a different board, simply use the "Actions" menu in the post options:
Reporting a post as spam
Canny gives you the option to mark a post as spam:
Be careful! Marking a post as spam means:
The post will be deleted.
It will prevent that post's author from ever posting again.
The IP address that created the post/comment will also be banned from any further participation.
As always, we are happy to answer any questions. Just start a chat! 😃