Canny admins have full control over a post, so you can manage and update as needed. This guide will walk you through:

  • Editing a post

  • Deleting a post

  • Merging a post

  • Unmerging a post

  • Moving a post to another Canny board

  • Reporting a post as spam

Editing a post

Let's say you get a vague post created like the one below:

Then, you clarify with the customer what it is they're actually looking for:

All you have to do is use the "Edit Post" link on the original entry to update the wording from the admin view in Canny:

(You can also add screenshots while your there using the image link in the lower left)

Deleting a post

If you need to permanently remove a post for whatever reason, you can use the "Delete Post" option: 

Before you delete:

  • This will delete the post itself along with all comments on a post.

  • This action cannot be undone, so be sure you want to permanently delete the post.

  • Deleting a post will not notify the post author. 

  • Consider marking the post as "Closed" with a comment instead. This way, in case someone else makes the same request later on, they will be able to see it has already been submitted. Learn more

Merging a post

If a post matches closely enough to an existing post, you can merge the 2 into a single entry. Just use the merge button in the top corner to combine the two: 

Unmerging a post

After a post has been merged, you can unmerge by simply using the "Unmerge" option in the post activity:

Moving a post

To move a post to a different board, simply use the "Actions" menu in the post options: 

Reporting a post as spam

Canny gives you the option to mark a post as spam:

Be careful! Marking a post as spam means:

  • The post will be deleted.

  • It will prevent that post's author from ever posting again.

As always, we are happy to answer any questions. Just start a chat! 😃

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