Canny admins have full control over a Post, so you can manage and update as needed. This guide will walk you through:

  • Editing a Post
  • Deleting a Post
  • Merging a Post
  • Unmerging a Post
  • Moving a Post to Another Canny Board
  • Reporting a Post as spam

Editing a Post

Let's say you get a vague Post created like the one below:

Then, you clarify with the Customer what it is they're actually looking for:

All you have to do is use the "Edit Post" link on the original entry to update the wording from the admin view in Canny:

(You can also add screenshots while your there using the image link in the lower left)

Deleting a Post

If you need to permanently remove a Post for whatever reason, you can use the "Delete Post" option: 

Before you delete:

  • This will delete the Post itself along with all Comments on a Post.
  • This action cannot be undone, so be sure you want to permanently delete the Post.
  • Deleting a Post will not notify the Post author. 
  • Consider marking the Post as "Closed" with a comment instead. This way, in case someone else makes the same request later on, they will be able to see it has already been submitted. Learn more

Merging a Post

If a Post matches closely enough to an existing Post, you can merge the 2 into a single entry. Just use the merge button in the top corner to combine the two: 

Unmerging a Post

After a Post has been merged, you can unmerge by simply using the "Unmerge" option in the Post Activity:

Moving a Post

To move a Post to a different Board, simply use the "Actions" menu in the Post options: 

Reporting a Post as spam

Canny gives you the option to mark a Post as spam:

Be careful! Marking a Post as spam means:

  • The Post will be deleted.
  • It will prevent that Post's author from ever posting again.

As always, we are happy to answer any questions. Just start a chat! 😃


Did this answer your question?