Canny

Jacques Reulet

Sarah Hum

Canny Features

Create boards where all end-users go by an alias

Anonymous boards

Sorting and filtering your posts to quickly find what you need

Board filters

Create and use saved filters to easily understand your feedback

Saved filters

Canny's public user roadmap helps your users to stay updated on what's coming soon

Public roadmap

Changelog

Set up your different feedback collections

Boards

Public boards

Internal boards visible only to your team

Private boards

Custom access boards

Board Access Options

How Canny receives feedback in the form of posts

Creating a Post

How to collect additional structured information in Canny posts and map company fields

Customizing Fields

Edit, Delete, Merge, Unmerge, and move posts in your Canny boards

Managing posts

How to complete an action on several Canny posts at the same time

Bulk editing posts

How to set up your roadmap statuses and update the status of a post

Post statuses

Streamline your feedback process by setting post owners

Assigning owners to posts

Comments

Add a comment to a post that can only be seen internally by Canny admins

Internal Comments

Better manage expectations by specifying an estimated month and year when a feature will be available

Estimated Dates for Posts (ETA)

This feature lets you track the feedback you get from other channels

Vote On Behalf of Your Users

Understand more about your voters, their priorities, and export your insights for download

The Voter List and Opportunities

Merging and unmerging posts

Style your posts and comments with markdown text options

Markdown Editing

Receive feedback in your preferred language!

Customizing the "create post" form  language

Stale posts

Downloading feedback to a CSV (spreadsheet file) or export via the API

Exporting feedback

Quickly make sense of comments on Canny feedback

Search / Sort / Filter / Export Comments

Automatically improve the quality of user feedback using AI

Smart Replies

Understand the urgency of your users and adjust your roadmap accordingly

Vote Priority

How to track revenue data in your feedback

Recurring Revenue Tracking

Associate feedback with opportunities to close more deals

Opportunities

Posts

How to use the internal roadmap prioritization features in Canny

Internal roadmap

How to use internal roadmap factors to score posts for prioritization

Internal roadmap scoring

How to share a read-only internal roadmap

Sharing an internal roadmap

Roadmaps

Reports offered by Canny to get insights on your feedback

Canny Reporting

Identify the most important requests from your key customers

The Customer Requests report

Reports

Autopilot

Create automated actions to simplify your Canny workflow

Automations

Segment users to see feedback based on priority user groups (e.g. Paying, Churned, VIP, etc.)

User Segmentation

Where to find notifications in Canny and how to manage them

Notifications

Deleting users and admins

Merging Users

Upload additional context for Autopilot for better feature detection and smart replies

The Autopilot Knowledge Hub

Tools to organize feedback and leverage automations

Organize & Automate

The Canny API

What is Canny single sign-on (SSO) and how to implement it

Single Sign-On (SSO)

Technical options for collecting and managing feedback

Advanced

Canny Home

Canny Feedback

Back to Canny

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.