There are a few ways to create a post in Canny. Let's take a look at all the possibilities:
1. Manually create a post from your Canny board:
This is done by you or a Canny admin on your team. The admin would be responsible for entering a helpful title and description as well as an optional image. Voters can be added manually from within Canny by admins. Learn more
2. From your Canny page (e.g. yourcompany.canny.io or feedback.yourcompany.com)
Anyone with access to this page will be able to create a new post, admins included. Canny does take steps to prevent duplicate posts from being created, but just in case, you can always merge two posts if they overlap.
Users who are not identified via Canny Identify are prompted to create a free Canny account so you at least have a name and email address. Feedback is always more valuable if you know who it's coming from!
3. From an integration (e.g. Zendesk, Intercom, Salesforce)
Track feedback without leaving your existing workflow by using Canny's powerful native integrations. No need to send users to an external link or have employees navigate to a different page. Canny also links the conversation/contact directly in the voter list of each Post. You always have context just a click away!
4. Via the Canny API
5. Import posts from a CSV (spreadsheet file)
Canny allows you to import a spreadsheet with the data for multiple posts at a time. This is especially useful for teams who are just getting Canny set up. Step-by-step guide to importing feedback.
Canny makes collecting and organizing feedback a breeze! Check out our recommended best practices for tagging and categorizing your posts as well.
As always, let us know if you have any questions. Where happy to assist! 😄