Overview
Who receives these emails?
Admins listed on the Admins page in your Canny settings
End-users
When is this email sent?
When the status of an idea is updated
What does this email look like?
It will follow your branding and appear in this format:
Triggering a status change email
When the status of an idea is updated, you'll see an option to notify associated users.
We recommend adding a message that will be included in the email notification:
Notifying users tracked internally
Changing a status from the portal view has a Notify users tracked internally checkbox next to Notify voters. Check it to email the users who have insights on the idea. This reaches people whose feedback was captured internally, even if they never voted on the portal.
Things to know:
Status changes (and their corresponding emails) can also be triggered by development integrations like Jira, ClickUp, and Linear.
Only users with access to the board will get notified. If a voter does not have access to a private board, they will not receive status change emails for feedback on that board.
The email will include any images/screenshots you add to the update comment as well.
If a user replies directly to the email, the reply is not recorded. They need to click the "Reply" button in the email to add their comments. Users who reply to the message from Canny will be directed to contact you directly.
The Canny admin who updated the status will not receive an email.
Emails come from notifications@canny.io. Email whitelabeling is available on the Business plan. Start a chat to learn more!
All Canny emails include an unsubscribe link at the bottom if they wish to stop receiving emails from Canny. It will unsubscribe them from all instant notifications (including status change updates, mentions, and admin response emails). This will NOT unsubscribe them from the weekly user reports we send out.
This is an easy way to notify everyone of progress on a feature they care about. Closing the feedback loop has never been more simple!