Welcome to Canny! 😃
This article has all the basics you need to make sure you're well-versed in our product!

Boards, Posts, & Comments

To put it simply, Boards contain Posts. Posts contain Comments. 

The graphic below illustrates the hierarchy:

To play around with a live example, feel free to check out our feedback portal at feedback.canny.io. Let us know if you have any ideas, of course! 😄

Boards:

A Board can be set to public or private. Public means it's visible to anyone on the web. Private means access is restricted to certain people. Usually, Public Boards are used to gather feedback from users. Private Boards are used to gather feedback from customers only, internal teammates, or select people. Learn more

Posts:

Anyone with access to a Board can create a new Post. Below is what you see when creating a Post (placeholders can be customized):

Every Post can be assigned an Owner in Canny. This way, there is accountability as to who is responsible for addressing specific feedback. Learn more

As a Post's status is updated, users who voted and commented on the Post will be notified automatically via email. This way, users are always up to date on what matters most to them! Learn more

Comments

Comments can be added to the Post by anyone with access to that Board. Canny also supports adding images for further clarity: 

As an admin, adding a top-level comment will notify all voters. You can also reply to another comment directly (via @mention) which will only notify the user who commented. This is perfect if you want to get a better understanding of their use case or expectations. Learn more

Posts can also be assigned Tags and Categories so your team can organize feedback and act on it more efficiently. (see below)

Tags, Categories, & Segments

Each Board can have its own Tags and Categories. These are managed in the Board settings. We also have a guide to Best Practices for Organizing Feedback.

Tags

Any Post can be Tagged by a Canny admin. Tags are only visible internally. They are meant to help your team categorize and prioritize your feedback on the back-end. A Post can have multiple Tags applied to it. Learn more 

Categories

Categories are visible to end users. Only one Category can be applied to a Post. Typically, Categories represent the teams that will need to address the request or a particular section/feature of your app. Learn more

Segments

Users can be grouped into segments on Canny. This function allows you to see what Posts a select cohort of customers are interacting with. Perfect for prioritizing which features get worked on next. Learn more

Roadmap & Changelog

Roadmap

The Roadmap shows your users what's in the works and how far along things are. Changing the status of a Post will automatically move it along the roadmap. Your users will know you're always hard at work!  See our Roadmap at feedback.canny.io or click here to learn more.

Changelog

The Changelog is a page where all your updates are published. See ours at feedback.canny.io/changelog. This is a great link to share with any stakeholders in your company and it's always worth adding a link to your Changelog in your newsletter. Learn more

We're so excited you've decided to try Canny out and we're confident you're going to love it! ❤️

Just start a chat if you have any questions. We are here to help! 😃

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