Overview
Filter and sort your Canny feedback to quickly find relevant posts and prioritize what matters most. Use saved filters and exportable lists to stay organized and make data-driven decisions.
Benefits
Streamline your process: Sort and filter posts efficiently to focus on what matters most to your users and team.
Make data-driven decisions: Use powerful filtering options like MRR, user segments, and date ranges to identify high-impact posts.
Stay organized at scale: Save custom filters and export filtered lists to maintain clarity as your feedback database grows.
Filters
When you open the Feedback tab in Canny, you'll see your available filters in the left-hand menu:
User Segment
User Segments let you group users based on specific traits like monthly spend or company size. This helps you track which posts different groups engage with.
Date Range
Filter posts by their creation date or by votes received within a date range.
Boards
Select which boards you want to be included in the list. Only posts from the selected boards will be available.
Status
Filtering by status lets you see which posts are further along in the process.
Companies
Filter posts by a specific company. There are two options for this section:
By Name
Search by the company name, just like you can in the Users tab in Canny.
By Account Owner
Filter companies by the person on your team who owns each account. The account owner is the person (on your team) assigned to that company. For this to work, the account owner field in the Company fields tab in the Fields page of the Canny settings must have a value.
Tags
Tags are only visible to Canny admins. Any given post can also have multiple tags applied to it. Filtering by tag lets you quickly group posts together.
Categories
Categories are visible to users and can be selected when creating a post. You can reassign a post to a new category as an admin.
Owner
Canny lets you assign individual owners to your posts. Any Canny admin can be set as the "owner" of a given post. This ensures everyone's role is clear and defines accountability.
Searching / Sorting
You can search posts for keywords and sort results by several options:
Trending: Sort the board by which posts have gotten the most votes recently. Most activity at the top.
Top: Sort by raw vote totals. Most votes at the top. Least votes at the bottom.
MRR: This option will sort posts by total MRR (Monthly Recurring Revenue) value. (NOTE: If multiple users from the same company vote on one post, the MRR value will not increase. The company's value is only counted once per post.)
Newest: Sort the board in chronological order, newest posts first.
Oldest: Sort the board in chronological order, oldest posts first.
Opportunities (Business plan only): This is only for accounts with Salesforce or HubSpot connected. This will sort posts by the dollar value of opportunities passed by the connected tool(s). This way, you can see which posts will most help your sales team close those deals!
Saved filters
Once you have the filters you need, you can also save your filter selections for next time:
Export filtered posts
Once you have the filters in place, you can export the resulting list of posts. You'll see that option at the top of the second column on the main Feedback page, just below the post creation button:
