When you open a Board in Canny, you'll see the post list and a left-hand menu: 

Let's explore each of the options listed here:

Create a Post

When you hear new customer feedback here. If the post exists already, it will come up in the list of suggested posts. Head to the post and add a vote on behalf of the user. Learn more

Segment
User Segments allow you to group your users into specific groups (segments) based on specified traits (e.g. monthly spend, company size, etc.). This way, you can see which Posts certain groups are interacting with. Learn more

Status

Filtering by status lets you see which Posts are further along in the process. Learn more

Tags

Tags are only visible to Canny admins. Any given Post can also have multiple Tags applied to it. Filtering by Tag lets you quickly group Posts together. Learn more

Owner

Canny lets you assign individual owners to your Posts. Any Canny admin can be set as the "Owner" of a given Post. This ensures everyone's role is clear and defines accountability. Learn more

Sort

  • Trending: Sort the Board by which Posts have gotten the most interactions (votes and comments) recently. Most activity at the top.
  • Top: Sort by raw vote totals. Most votes at the top. Least votes at the bottom.
  • Newest: Sort the Board in chronological order, newest Posts first.
  • Oldest: Sort the Board in chronological order, oldest Posts first.

Gathering feedback is one thing. But organizing and making sense of what feedback is relevant to your team... well that's our thing! 🖐

Don't hesitate to reach out with any questions or concerns. We are here to help!

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